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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Solvo products

Data collection systems, automated control systems
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  • Monitoring systems Solvo
    Monitoring systems
    FACTORY, etc.
  • SU lighting Solvo
    SU lighting
    SOLVO LIGHT , etc.
  • Joint venture systems Solvo
    Joint venture systems
    UP et al.
  • Resource accounting systems Solvo
    Resource accounting systems
    RIS, FUEL, ANDON, etc.
  • Conveyor systems Solvo
    Conveyor systems
    CS-SOLVO et al.
  • Terminals of petroleum products Solvo
    Terminals of petroleum products
    TN-SOLVO et al.
  • Data collection systems Solvo
    Data collection systems
    SSB-SOLVO et al.
  • Automated control system of technical processes Solvo
    Automated control system of technical processes
    ASU-SOLVO et al.
  • SU tech. service Solvo
    SU tech. service
    CMMS sistema et al.

NEW TECHNOLOGIES GROUP

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